Frequently Asked Questions

Everything you need to know about your GoldUnion UK experience.

What is the standard shipping time within the UK?

We offer complimentary standard shipping on all UK orders. Delivery typically takes 2-4 business days, while our Express Next-Day service is available for orders placed before 2 PM GMT.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a Royal Mail or DPD tracking number to monitor your delivery in real-time.

What is your return policy?

We provide a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.

Are your jewelry pieces waterproof and tarnish-resistant?

Yes, our collections are crafted using high-quality materials including 18k gold PVD plating and sterling silver, designed to withstand daily wear without tarnishing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans via Klarna and Clearpay.

How should I care for my GoldUnion UK pieces?

To maintain their brilliance, we recommend wiping your jewelry with a soft microfiber cloth after wear and avoiding direct contact with harsh chemicals or heavy perfumes.